HELLY HANSEN E-store Refund Policy
We offer refund or exchange on purchases made from www.hellyhansen.com.au. We will require the original Helly Hansen Online sales docket as proof of purchase. Delivery and packaging charges are not refundable unless as a result of our error or product fault.
Should you need to return a product to us, please call on 03 9338 5099 or email us at email@example.com to receive a Return Authorisation number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival.
Should a product be returned to Helly Hansen as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Helly Hansen and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Helly Hansen may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.
Please allow up to 21 business days for refunds to be processed.
All returns are to be sent to:
Returns & Exchanges
30 Tullamarine Park Rd
Tullamarine VIC 3043
Ph: + 61 3 9338 5099
Please note, this policy applies only to items purchased via www.hellyhansen.com.au. Any other enquiries regarding refund or exchange must be directed to the point of purchase for the item.